Always be aware of your surroundings when using your card.Avoid sites that trigger browser phishing alerts or ask for more information than necessary. Look for secure websites (the lock symbol in front of the URL), logos such as the Better Business Bureau or TRUSTe, and positive customer reviews. Don’t use your Instant Card for any offer that requires you to pay before you get the item unless it’s a trusted merchant.Then call us using the number on the back of your card, so we can make sure that anyone who finds your card can’t use it. If your card is lost or stolen, go into the Instant Financial app and freeze your card immediately to prevent any other transactions.Then call us with the number of the back of the card so we can protect your account. If you see an unauthorized transaction on your account, go into the Instant Financial app and freeze your card immediately to prevent any other transactions.Avoid letting friends or family use your card so they don’t make unauthorized purchases.If someone asks to listen as you call to confirm the balance of a card, it is likely a fraud scam. Never share receipt information about your Instant Card with anyone else (for example, your ATM receipt).If someone steals your card, they can withdraw all your money. Don’t share your Card Account number or Personal Identification Number (PIN) with anyone.Sign the back of your card for security and identification purposes.Treat your Instant Card like cash – never give it to anyone.Please read and follow these best practices. In this day and age, one can never be too careful. This information will provide general recommendations and best practices on protecting a Visa Debit card from potential fraud. We will not proceed to assist a caller or chatter if they fail security and identity verification protocol. *Note: As a financial institution, we take security VERY seriously. The agent there will verify your identity with details from your account, and then can help you recover your email address to your Instant account. A live chat will pop up with Instant Support.Follow the link below “Reset Password” and select “Forgot email? Contact our Team.”.If you get the pop up “User not found” it means this is not your correct email address. Enter the email address you believe is associated with your Instant account and hit “Reset Password” to send yourself a password reset link in an email.When you have forgotten your EMAIL: If you cannot remember the email address associated with your Instant account, DO NOT create a new account. Please check the spelling of your email address and try again. *Note: If you enter an email address, hit “Reset Password” and get the pop up “Oops User not found,” it means this is not your correct email address associated with your Instant account. Enter the email address associated with your Instant account and hit “Reset Password.” You will receive a password reset link in your email.If you do not know your current password, below the Log In button, select “Need help logging in?”.From the first app screen, select Sign In.When not signed into the Instant app (forgot your password): Your new password must pass our strength indicator bar, and you must enter it twice to ensure you have not made a typo. You will need to enter your current password and enter your new password twice. From the Dashboard, click the Menu icon in the top left corner.When signed into the Instant app already (you know your password): If you have forgotten your Password, or would like to update it, follow these instructions.
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